Two-Factor Authentication (2FA) Reset

What is a Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a security measure that adds additional protection to your Marketplace account by ensuring that the person trying to access the account is you. This process requests users to provide a second authentication factor to log in, such as a code received by SMS or an authenticator application, rather than simply a username and password.

2FA is required for all transactions on the Marketplace - purchasing, selling, and withdrawing funds.

Changing 2FA Methods 

If you still have access to your original 2FA device:

1. Log into the Marketplace
2. Click on your account avatar icon (usually in the top-right of the screen)
3. Select "Profile"
   
4. Click on the trash can icon next to the 2FA status box: 
5. Accept the warning sign and complete the 2FA prompt using your existing device method:
6. Done, you can now set up your new 2FA method by accessing your account Profile again and clicking on the Two-Factor Authentication (2FA) status box.

If you do not have access to your original 2FA device:

If you lost access to your 2FA device, the only option is to contact customer support at the moment to see if a recovery is possible. To ensure account security, the recovery process is managed by multiple teams and likely requires several iterations to collect extra information from you. We will review the case and notify you if you are eligible for the manual 2FA reset.

Please note: Due to the manual nature of this process, this recovery path may take some time (often several weeks or more) to complete.