Providing Proof of Address for KYC Verification

If you’ve been asked to provide Proof of Address as part of the Know Your Customer (KYC) process, or if a member of our customer support team has specifically requested it, this means we need confirmation of your current residence for security and regulatory reasons. This step is essential to proceed with your KYC verification.

What is Proof of Address?

Proof of Address is an official document that verifies your current place of residence. This verification is legally required to ensure compliance with financial regulations and to maintain the security of your account.

For information on restricted countries, please refer to Section 4.4 of our Terms of Use.

Valid Proof of Address Requirements

To be accepted, your Proof of Address document must include the following:

• Full Name (matching the name on your account)
• Current Residential Address
• Date of Issue (must be within the last 90 days)

Commonly Accepted Documents

The following documents are typically accepted when they meet the above requirements:

• Utility Bills (water, electricity, gas)
• Bank Statements
• Official Government Correspondence

Common Reasons for Rejection

Your Proof of Address will be rejected if:

• It is a screenshot of a document or your phone.
• The document is older than 90 days from the date of submission.
• Required information (name, address, or date) is missing.
• It is an ID card, passport, or driver’s license (these are not accepted as Proof of Address).
• The document is issued by an unverified business.
   

Important Notes

• If a member of our support team requests a new document after a rejection, do not resubmit the same document, as it will likely be rejected again and may delay the resolution process.
• Submitting a document does not guarantee approval. All submitted documents must be reviewed and validated by our KYC team. Please wait for further updates from our customer support team.

Need Help?

If you have any questions about submitting your Proof of Address or the KYC process, please contact our Customer Support Team for assistance.